LiveAnswer, the next evolution of customer communication, recently placed 3rd out of a thousand companies across the United States competing to become Tech.Co’s CELEBRATE 2015 Startup of the Year. As a Celebrate 2015 finalist, the Miami-based startup qualified for the opportunity to choose one of the grand prizes offered by leading companies – a total combined value of $250,000.
LiveAnswer’s journey to reach this point has been one filled with road bumps, late nights and uncertainty but also filled with excitement, hard work and a lot of team effort. LiveAnswer started as a technology enabled service business, connecting small businesses to call centers across the country. As they grew their customers asked if LiveAnswer would let them use their software on their own and if they could incorporate other communication channels like chat, text and social into their platform.
As the team started working on these features, LiveAnswer Founder and CEO Adam Boalt knew he and his team had developed a product that could become the next evolution of customer communication. They knew that they could positively impact thousands of companies’ customer service reputations with their platform that unifies every communication channel seamlessly into one multi-channel inbox. By doing this, they enable businesses to have intelligent, channel-agnostic conversations with their customers. They also knew that they wanted to win.
The LiveAnswer team had their eyes set on the Crowdfunder package as soon as it was announced.They felt that they could leverage the benefits of working with Crowdfunder over anything the other companies had offered and it would be a perfect fit..
Becoming a finalist gave LiveAnswer the opportunity to take the prize package and work with Crowdfunder to continue to expand LiveAnswer’s reach.
“Ask any small business owner and they will tell you it is difficult to manage customer communications across multiple platforms,” said Adam Boalt, CEO of LiveAnswer. “I am thrilled on the reception our product has been getting in the marketplace, honored to be recognized by Tech.co with this award and excited to have the opportunity to work with a leading equity crowdfunding platform like Crowdfunder in bringing our product to even more small businesses that need it.”